Privacy Policy

Milbank Architects ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect when you visit this website or get in touch with us, why we collect it and what rights you have over it. We are the data controller for the purposes of UK data protection law.

Who we are

Milbank Architects is a RIBA Chartered architecture practice working across Newcastle, Durham and the North East. If you have any questions about this policy or how we handle your data, contact us at office@milbankarchitects.co.uk or +44 7931 254 199.

Information we collect

We collect personal data in the following ways:

• Enquiry form. When you submit our contact form, we collect your name, email address, phone number (if provided) and any details you include in your message.
• Direct contact. If you email or call us directly, we collect whatever information you choose to share, such as your name, contact details and project information.
• Website usage. Our hosting provider automatically logs standard technical information, such as IP address, browser type and pages visited, for security and performance purposes.

How we use your information

We use the personal data we collect to:

• Respond to your enquiries and discuss potential projects with you;
• Provide our architectural services, where you become a client;
• Keep records of our correspondence for professional and legal reasons; and
• Maintain the security and proper functioning of this website.

Our legal basis for this processing is our legitimate interest in responding to enquiries and running our business. Where you become a client, our legal basis is the performance of a contract with you.

Cookies

This website does not use analytics, advertising or tracking cookies. Any cookies set are strictly necessary for the site to function and do not identify you personally. If this changes, we will update this policy and seek your consent where required by law.

Sharing your information

We do not sell or rent your personal data. We may share it with trusted third parties who help us run our business, such as our website hosting provider or professional consultants (for example engineers or planning consultants), where necessary to deliver a project you have instructed us on. We only share what is necessary and require these parties to keep your data secure.

How long we keep your data

We retain enquiry data for as long as reasonably necessary to respond to you and consider future contact, after which it is deleted. Where you become a client, we retain project-related records for the period required by our professional indemnity insurance and RIBA guidance, which is typically up to 15 years after completion of a project.

Your rights

Under UK data protection law, you have the right to:

• Ask us for a copy of the personal data we hold about you;
• Ask us to correct inaccurate or incomplete data;
• Ask us to delete your data, in certain circumstances;
• Ask us to restrict or object to our processing of your data; and
• Ask us to provide your data in a portable format.

To exercise any of these rights, contact us using the details above. If you are unhappy with how we have handled your data, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Children's privacy

This website is intended for adults and is not directed at children. We do not knowingly collect personal data from them.

Changes to this policy

We may update this policy from time to time to reflect changes to our practices or for legal reasons. We will post any changes on this page with an updated revision date.